Business performance measurement : theory and practice [E-Book] / edited by Andy Neely.
Neely, A. D., (editor)
Cambridge : Cambridge University Press, 2002
1 online resource (xiii, 366 pages)
englisch
9780511753695
9780521803427
Full Text
Table of Contents:
  • pt. 1. Performance measurement : functional analyses.
  • Measuring performance : the accounting perspective /
  • David Otley
  • Measuring performance : the marketing perspective /
  • Bruce Clark
  • Measuring performance : the operations perspective /
  • Andy Neely and Rob Austin
  • Finding performance : the new discipline in management /
  • Marshall W. Meyer
  • pt. 2. Performance measurement : theoretical foundations.
  • A conceptual and operational delineation of performance /
  • Michel Lebas and Ken Euske
  • When it should not work but does : anomalies of high performance /
  • Rob Austin and Jody Hoffer Gittell
  • Does pay for performance really motivate employees? /
  • Margit Osterloh and Bruno S. Frey
  • Superior managers tolerance to dysfunctional behavior : a test /
  • Clive Emmanuel
  • pt. 3. Performance measurement : frameworks and methodologies.
  • Performance measurement frameworks : a review /
  • Mike Kennerley and Andy Neely
  • The critical few : first among equals as parameters of strategic effectiveness /
  • Elspeth Murray and Peter Richardson
  • Integrated performance measurements systems : structure and dynamics /
  • Umit Bititci, Allan Carrie, and Trevor Turner
  • Why measurement initiatives succeed and fail : the impact of parent company initiatives /
  • Mike Bourne and Andy Neely
  • pt. 4. Performance measurement : practical applications.
  • What really goes on in the name of benchmarking? /
  • David Mayle [and others]
  • Measuring marketing performance : which way is up? /
  • Tim Ambler and Flora Kokkinaki
  • Loosely coupled performance measurement systems /
  • Thomas Ahrens and Chris Chapman
  • Redefining government performance /
  • Ken Ogata and Rich Goodkey
  • pt. 5. Performance measurement : specific measures.
  • Customer satisfaction and business performance /
  • Kai Kristensen, Anne Martensen, and Lars Grønholdt
  • Linking financial performance to employee and customer satisfaction /
  • Andy Neely and Mohammed Al Najjar
  • Measuring innovation performance /
  • Riitta Katila
  • pt. 6. Performance measurement : emerging issues and trends.
  • The future of performance measurement : measuring knowledge work /
  • Rob Austin and Pat Larkey
  • Measuring eBusiness performance /
  • Andy Neely [and others].