Service orientation : winning strategies and best practices [E-Book] / Paul Allen ; Sam Higgins [and others].
Allen, Paul, (author)
Higgins, Sam, (author)
Cambridge : Cambridge University Press, 2006
1 online resource (xxiii, 336 pages)
englisch
9780511541186
9780521843362
Full Text
Table of Contents:
  • Overview
  • Basics of service-orientation
  • Execution management
  • Business process management
  • Business Architecture
  • Service-oriented process redesign
  • Gleaning business value
  • Achieving business agility
  • Service-oriented architecture
  • Service-oriented architecture themes
  • Service-oriented architecture policy
  • Service design
  • QoS infrastructure design
  • Service-Oriented Management
  • The big picture
  • Service-level agreements
  • Cultural factors
  • Case Studies
  • Queensland Transport: a case study in service-orientation
  • Credit Suisse: a case study in service-orientation.