1
Service operation : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
2
Service transition : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
3
Service strategy : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
4
Service design : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents