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IT quality index : answering the question 'How good is your IT' ; IT quality assessment framework /
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Zero Outage : kompromisslose Qualität in der IT im Zeitalter der Digitalisierung ; mit einem Grußwort von Ferri Abolhassan /
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1x1 des Lizenzmanagements : Praxisleitfaden für Lizenzmanager /
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Service strategy : ITIL /
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2014
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Service design : ITIL /
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2014
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Service operation : ITIL /
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2014
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Service transition : ITIL /
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2014
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Continual service improvement : ITIL /
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2014
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The Phoenix project : a novel about IT, DevOps, and helping your business win /
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Kim, Gene
2013
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ITIL : das Taschenbuch /
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Praxisbuch IT-Dokumentation : Betriebshandbuch, Projektdokumentation und Notfallhandbuch im Griff /
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Introduction to the ITIL service lifecycle /
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Service design : ITIL /
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2008
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Continual service improvement : ITIL /
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2008
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Service strategy : ITIL /
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2007
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Service transition : ITIL /
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2007
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Service operation : ITIL /
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2007
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Handbuch zur Abschlussprüfung IT-Berufe /
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IT Service Management : eine Einführung /
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IT-Servicemanagement mit ITIL und MOF /
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