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E-Book
Business service management best practices / [E-Book]
Darmawan, Budi.
2004
Subject (ZB):
“
...
Service
-
level
agreements
....
”
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2
E-Book
Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager / [E-Book]
Manoel, Edson.
2004
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Service
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Introducing IBM Tivoli service level advisor / [E-Book]
Manoel, Edson.
2002
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Service
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agreements
....
”
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Manoel, Edson.
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Cox, Kimberly.
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Darmawan, Budi.
1
Ragab, Bahaeldin.
1
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Service-level agreements.
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