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Praxishandbuch strategische Planung und Controlling in Bibliotheken /
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Praxishandbuch Prozessmanagement in Bibliotheken und Informationseinrichtungen /
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Practical tips for facilitating research /
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Handbuch Hochschulbibliothekssysteme : leistungsfähige Informationsinfrastrukturen für Wissenschaft und Studium /
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Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards :
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Measuring academic library performance : a practical approach /
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