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Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards :
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Bibliotheks- und Dokumentationswesen : Gestaltung und Erschliessung von Dokumenten, Bibliotheksmanagement, Codierungs- und Nummernsysteme, Bestandserhaltung in Archiven und Bibliotheken : Normen /
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2002
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Strategic management of information services : a planning handbook /
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Information driven management concepts and themes : a toolkit for librarians /
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Exploring outsourcing : case studies of corporate libraries /
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Making a charge for library and information services /
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Catalysts for change : managing libraries in the 1990s /
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