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1
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Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards :
Dudden
,
Rosalind
Farnam
2007
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...
Dudden
,
Rosalind
Farnam
...
”
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ZB
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Dudden, Rosalind Farnam
1
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benchmark
1
evaluation
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ZBD - Library economy
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ZBDA - Library management
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ZBE - Library administration
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