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1
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Building an ITIL-based service management department /
Fry
,
Melcom
.
2008
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Fry
,
Melcom
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Fry, Melcom.
1
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ITIL (IT Infrastructure Library)
1
business management
1
information handling
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information management
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DAE - Information technology - general
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DWI - Information management
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YPG - Business management
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English
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