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Continual service improvement : ITIL /
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2008
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Continual service improvement : ITIL /
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2014
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Introduction to the ITIL service lifecycle /
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IT Service Management : eine Einführung /
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IT-Servicemanagement mit ITIL und MOF /
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IT-Strategie : optimale Ausrichtung der IT an das Business in 7 Schritten /
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ITIL : das Taschenbuch /
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Das kollegial geführte Unternehmen : Ideen und Praktiken für die agile Organisation von morgen /
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Orgazign : Organisationen lebenswert gestalten ; Schritt für Schritt zum erfolgreichen Organisationsdesign /
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Produkte und Services von Kunden aus denken : Einführung in den Customer Jobs Canvas /
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Service design : ITIL /
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2008
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Service design : ITIL /
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2014
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Service operation : ITIL /
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2007
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Service operation : ITIL /
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2014
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Service strategy : ITIL /
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2007
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Service strategy : ITIL /
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2014
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Service transition : ITIL /
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2007
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Service transition : ITIL /
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2014
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TOGAF TM Version 9 : ein pocket guide /
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The TOGAF® standard /
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2018
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