Leveraging Emotional and Artificial Intelligence for Organisational Performance [E-Book] / by Catherine Prentice.
This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, th...
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Full text |
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Personal Name(s): | Prentice, Catherine, author |
Edition: |
1st edition 2023. |
Imprint: |
Singapore :
Springer,
2023
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Physical Description: |
IX, 176 pages 15 illustrations, 8 illustrations in color (online resource) |
Note: |
englisch |
ISBN: |
9789819918652 |
DOI: |
10.1007/978-981-99-1865-2 |
Subject (LOC): |
- Introduction
- Demystify emotional intelligence
- Demystify artificial intelligence
- EI and employees
- EI and customers
- AI and employees
- AI and customers
- Development of artificial intelligence service quality scale
- EI, AI and employees
- EI, AI and customers
- EI, AI, employees and customers.