1
Service strategy : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
2
Service design : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
3
Service operation : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
4
Service transition : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
5
Continual service improvement : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
6
Service design : ITIL /
Book
2008
Subject (ZB): ...standard...
Table of Contents 
7
Continual service improvement : ITIL /
Book
2008
Subject (ZB): ...standard...
Table of Contents 
8
Service strategy : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
9
Service transition : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
10
Service operation : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents