1
Service strategy : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
2
Service operation : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
3
Service transition : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
4
Continual service improvement : ITIL /
Book
2014
Subject (ZB): ...standard...
Table of Contents 
5
Praxisbuch ITIL : Zertifizierung nach ISO 20000 /
Book
Subject (ZB): ...standard...
Table of Contents 
6
Continual service improvement : ITIL /
Book
2008
Subject (ZB): ...standard...
Table of Contents 
7
Service operation : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
8
Service transition : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
9
Service strategy : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
10
Service strategy : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
11
Service transition : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents 
12
Service operation : ITIL /
Book
2007
Subject (ZB): ...standard...
Table of Contents