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1
Book
ITIL : das Taschenbuch /
Van Bon, Jan
2012
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DWI
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Informationsmanagement
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2
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ITIL V3 small-scale implementation /
Taylor, Sharon
2009
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3
Book
IT-Servicemanagement mit ITIL V3 : Einführung, Zusammenfassung und Übersicht der elementaren Empfehlungen /
Böttcher, Roland
2008
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Informationsmanagement
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2
ITS
1
M
1
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1
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Böttcher, Roland
1
Macfarlane, Ivor
1
Taylor, Sharon
1
Van Bon, Jan
1
Subject
ITIL (IT Infrastructure Library)
3
information handling
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information management
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business management
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DWI - Information management
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YPG - Business management
DAE - Information technology - general
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German
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