1
ABC of ICT : [the] exercise workbook /
Book
Table of Contents 
2
Building an ITIL-based service management department /
Book
3
Continual service improvement : ITIL /
Book
2007
Table of Contents 
4
Service operation : ITIL /
Book
2007
Table of Contents 
5
Service transition : ITIL /
Book
2007
Table of Contents 
6
Service strategy : ITIL /
Book
2007
Table of Contents 
7
Service design : ITIL /
Book
2007
Table of Contents