1
ABC of ICT : [the] exercise workbook /
Book
Table of Contents 
2
ITIL V3 small-scale implementation /
Book
Table of Contents 
3
Building an ITIL-based service management department /
Book
4
Continual service improvement : ITIL /
Book
2007
Table of Contents 
5
Service operation : ITIL /
Book
2007
Table of Contents 
6
Service transition : ITIL /
Book
2007
Table of Contents 
7
Service strategy : ITIL /
Book
2007
Table of Contents 
8
Service design : ITIL /
Book
2007
Table of Contents