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business management
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Der Weg zur professionellen IT : eine praktische Anleitung für das Management von Veränderungen mit CMMI, ITIL oder SPICE /
Foegen, Malte
2008
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DAE
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Service design : ITIL /
2007
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Foegen, Malte
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Raak, Claudia
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Solbach, Mareike
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ITIL (IT Infrastructure Library)
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business management
information handling
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information technology
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