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ABC of ICT : [the] exercise workbook /
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Der Weg zur professionellen IT : eine praktische Anleitung für das Management von Veränderungen mit CMMI, ITIL oder SPICE /
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Building an ITIL-based service management department /
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Continual service improvement : ITIL /
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2007
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Service operation : ITIL /
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2007
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Service transition : ITIL /
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2007
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Service strategy : ITIL /
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2007
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Service design : ITIL /
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2007
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