1
Service operation : ITIL /
Book
2007
Table of Contents 
Loan/Reservation

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Service transition : ITIL /
Book
2007
Table of Contents 
Loan/Reservation

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3
Service strategy : ITIL /
Book
2007
Table of Contents 
Loan/Reservation

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Service design : ITIL /
Book
2007
Table of Contents 
Loan/Reservation

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5
Vorlesungsunterlagen zur Normung.
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Einführung in die DIN-Normen /
Book
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