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1
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IT-Servicemanagement mit ITIL V3 : Einführung, Zusammenfassung und Übersicht der elementaren Empfehlungen /
Böttcher, Roland
2008
“
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DWI
-
Informationsmanagement
...
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Böttcher, Roland
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ITIL (IT Infrastructure Library)
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business management
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information handling
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information management
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DWI - Information management
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YPG - Business management
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