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1
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Produktionsorganisation mit Qualitätsmanagement und Produktpolitik /
Schmid, Dietmar.
2005
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Organisations-Management in Dienstleistung und Verwaltung : Gestaltungsfelder, Instrumente und Konzepte /
Bokranz, Rainer
2003
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Bokranz, Rainer
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Kasten, Lars
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Schmid, Dietmar.
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