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quality management
Bokranz, Rainer
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Bokranz, Rainer
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Organisations-Management in Dienstleistung und Verwaltung : Gestaltungsfelder, Instrumente und Konzepte /
Bokranz, Rainer
2003
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YPG
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Business
management
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Bokranz, Rainer
Kasten, Lars
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management
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quality management
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