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Qualitätsmanagement in öffentlichen Bibliotheken. Die Anpassung des Angebots - Marketinginstrumente dienen den Zielsetzungen öffentlicher Bibliotheken und der Qualität ihrer Dienst...
Klaassen, Ute.
1997
“
...
ZBAA
-
General
(
incl
.
bibliographies
)...
”
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Giappiconi, Thierry.
1
Klaassen, Ute.
1
Wiersma, Chris.
1
Subject
evaluation
marketing
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quality management
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ZBAA - General (incl. bibliographies)
1
ZBDB - Quality management
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