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Auf dem Weg zur "Ausgezeichneten Bibliothek" : effizientes Qualitätsmanagement in Bibliotheken /
Jaksch, Ursula
2014
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ZBDB
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Qualitätsmanagement
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Benutzerorientierte Bibliotheken im Web : Usability-Methoden, Umsetzung und Trends /
Bekavac, Bernard
2011
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Qualitätsmanagement
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Bekavac, Bernard
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Jaksch, Ursula
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ZBDB - Quality management
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ZBEC - Reader services, inquiry service
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