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Business service management best practices / [E-Book]
Darmawan
,
Budi
.
2004
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...
Darmawan
,
Budi
....
”
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2
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Tivoli Business Systems Manager version 2.1 end-to-end business impact management / [E-Book]
Darmawan
,
Budi
.
2003
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“
...
Darmawan
,
Budi
....
”
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ZB
2
Name
Darmawan, Budi.
2
Cox, Kimberly.
1
Ragab, Bahaeldin.
1
Subject
Business
Electronic commerce
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Information technology
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Management information systems.
1
Service-level agreements.
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Web servers
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