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Continual service improvement : ITIL /
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2008
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Continual service improvement : ITIL /
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2014
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Introduction to the ITIL service lifecycle /
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IT-Servicemanagement mit ITIL und MOF /
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ITIL : das Taschenbuch /
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Service design : ITIL /
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2008
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Service design : ITIL /
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2014
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Service operation : ITIL /
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2007
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Service operation : ITIL /
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2014
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Service strategy : ITIL /
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2007
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Service strategy : ITIL /
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2014
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Service transition : ITIL /
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2007
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Service transition : ITIL /
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2014
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