1
ABC of ICT : [the] exercise workbook /
Book
Table of Contents 
2
Building an ITIL-based service management department /
Book
3
Continual service improvement : ITIL /
Book
2007
Table of Contents 
4
ITIL V3 small-scale implementation /
Book
Table of Contents 
5
Service design : ITIL /
Book
2007
Table of Contents 
6
Service operation : ITIL /
Book
2007
Table of Contents 
7
Service strategy : ITIL /
Book
2007
Table of Contents 
8
Service transition : ITIL /
Book
2007
Table of Contents 
9
Supplier Relationship Management : Strategie, Organisation und IT des modernen Beschaffungsmanagement /
Book
10
Der Weg zur professionellen IT : eine praktische Anleitung für das Management von Veränderungen mit CMMI, ITIL oder SPICE /
Book