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IT-Management mit ITIL V3 : Strategien, Kennzahlen, Umsetzung /
Buchsein, Ralf
2008
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IT-Servicemanagement mit ITIL V3 : Einführung, Zusammenfassung und Übersicht der elementaren Empfehlungen /
Böttcher, Roland
2008
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Buchsein, Ralf
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Böttcher, Roland
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business management
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information handling
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information management
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DWI - Information management
YPG - Business management
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DAE - Information technology - general
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