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ITIL V3 small-scale implementation /
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ABC of ICT : [the] exercise workbook /
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IT-Management mit ITIL V3 : Strategien, Kennzahlen, Umsetzung /
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IT-Servicemanagement mit ITIL V3 : Einführung, Zusammenfassung und Übersicht der elementaren Empfehlungen /
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Building an ITIL-based service management department /
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Continual service improvement : ITIL /
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Service operation : ITIL /
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Service transition : ITIL /
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Service strategy : ITIL /
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Service design : ITIL /
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2007
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IT-Servicemanagement mit ITIL und MOF /
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